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Frequently Asked Questions

How do I open an account?

You can open an account online by clicking "Get Started" on our homepage, or visit any of our branch locations with a valid ID and proof of address.

What documents do I need for a loan application?

Typically, you'll need proof of income, bank statements for the last 3 months, identification, and proof of residence. Specific requirements may vary by loan type.

Is online banking secure?

Yes, we use 256-bit SSL encryption, two-factor authentication, and biometric login options to ensure your data and transactions are fully protected.

How can I reset my password?

Click "Forgot Password" on the login page, enter your registered email, and follow the instructions sent to your inbox to reset your password securely.

What are your customer service hours?

Our phone support is available Monday through Friday, 9AM to 6PM EST. Online banking and mobile app support is available 24/7.